Shipping Policy

At Jolis Instants, we prepare every order with the greatest care to ensure it arrives in the best possible condition.

Order Processing

Orders are generally prepared and shipped within 24 to 48 business hours after payment has been confirmed (excluding weekends, public holidays, and exceptional circumstances).

During periods of high demand, this processing time may be slightly extended. If this happens, we will do our best to keep you informed as quickly as possible.

Shipping Methods

Orders are shipped using the carriers available at checkout. Delivery times vary depending on the shipping method selected and the destination.

Once your order has been shipped, you will receive an email containing your tracking information, when available.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight, volume of your order, and the shipping method you select.

Local Pickup

If this option is available, you may collect your order free of charge by appointment. We will contact you as soon as your order is ready to arrange a convenient pickup time.

Inspection Upon Delivery

Please inspect your package upon delivery. If your parcel is damaged or if any items are missing, please contact us within 48 hours of delivery and, if possible, provide photographs of the package and the affected items.

Lost or Delayed Shipments

Once your package has been handed over to the carrier, the carrier becomes responsible for its transportation. In the event of a significant delay or loss, we will be happy to assist you with the necessary procedures and help you find the most appropriate solution.

If you have any questions regarding your order, please contact us at:

Email: contact@jolis-instants.com